Terms of Service

MOVING SERVICES AGREEMENT

Cartwheel — a service of Xiondra Williams Enterprise

This Agreement is between Cartwheel ("Company") and the customer named on the booking ("Customer") referenced above. By checking the agreement box and typing your name during booking, Customer accepts these terms.

Services

Company will provide the moving labor services described in Customer's confirmed booking: service level (Labor Only or Labor + Truck), crew size, estimated hours, move date and arrival window, and any add-ons selected at booking.

Labor Only: Customer is responsible for providing the moving truck, trailer, or vehicle used for the move, along with all moving tools and supplies (dollies, hand trucks, furniture pads, straps, shrink wrap, boxes, tape, and similar items). Company's crew provides labor only.

Labor + Truck: Company provides the truck and the crew's own working equipment (dollies, hand truck, and furniture pads) needed to perform the job. Customer remains responsible for packing materials and supplies (boxes, tape, shrink wrap, and similar items) unless purchased as a separate add-on at booking.

Rates and Billing

The hourly rate is based on crew size and service level, as shown in the total price at booking.

Billing begins when the crew enters Customer's arrival code upon arrival at the pickup address and ends when the crew enters Customer's completion code once the job is complete.

Time beyond the hours Customer booked will be confirmed with Customer during the job and billed afterward.

Mileage, add-on fees, and any date-based pricing adjustments are included in the total disclosed at booking.

Company will show Customer a unique arrival code and a unique completion code in Customer's account. Customer should keep both private and available on move day, and give the assigned crew the arrival code when they arrive and the completion code only once all of Customer's booked work is actually finished, not before, and not with anyone else.

If Customer disputes that the job is complete, Customer should say so before the crew leaves so it can be addressed, or contact Company's office right away. If Customer is available but declines to provide the completion code after the crew has genuinely finished the booked work, billing continues until it is provided or Company's office closes out the job, and Customer is responsible for the additional time this causes.

If Customer is not reasonably available to provide either code, whether the crew has just arrived or has finished the job, the crew will contact Company's office, which may proceed or close out the job without a code. This does not waive Customer's right to report a problem with the job under Section 8.

Deposit, Balance, and Payment Authorization

A deposit of 10% of the estimated total (Labor Only) or 20% (Labor + Truck) is charged at booking to hold the date.

The remaining balance is automatically charged to the payment method on file on the morning of the move, before a crew is dispatched.

Customer authorizes Company to charge the payment method on file for the deposit, the balance, and any additional time confirmed after the job.

If the morning-of charge is declined, Company will notify Customer immediately with an opportunity to update payment information or retry the charge. Customer must complete payment no later than 2 hours before the start of the scheduled arrival window.

If payment has not been completed by that deadline, Company will cancel the booking, Customer's deposit is forfeited, and no crew will be dispatched for that move.

Cancellation and Rescheduling

Cancel more than 72 hours before the move: full deposit refunded.

Cancel within 72 hours of the move: deposit forfeited, plus a $100 late cancellation fee.

Reschedule more than 24 hours before the move: no charge.

Reschedule within 24 hours of the move: $100 rescheduling fee.

Customer Responsibilities Before Move Day

Empty all dresser drawers, filing cabinets, and desk drawers before the crew arrives. Loaded drawers add weight and risk of the drawer or its contents failing, and Company is not responsible for damage caused by drawers left full.

Disconnect and prepare electronics and appliances as their manufacturer instructs. Company does not guarantee the working condition of electronics or appliances after a move.

Remove or separately arrange for hazardous materials, flammable liquids, firearms and ammunition (unless a gun safe was purchased and disclosed at booking), perishable food, plants, and live animals. Company's crew may decline to transport these items.

Have an authorized adult present at both the pickup and drop-off addresses for the full move.

Disclose any single item weighing 300 pounds or more (such as a safe, gun safe, hot tub, slate pool table, or similarly heavy item) before move day, so Company can plan the right crew size and equipment. Undisclosed heavy items may incur an additional fee at Company's discretion, and Company's crew may decline to move an undisclosed heavy item on move day for safety reasons. Company does not move pianos.

Particleboard, Pressed-Wood, and Flat-Pack Furniture

Particleboard, MDF, pressed-wood, and similar ready-to-assemble furniture (including furniture originally purchased flat-packed) is prone to cracking, splitting, or failing at its joints and fasteners when disassembled, moved, or reassembled, regardless of the care taken. Customer acknowledges:

Company is not liable for damage to particleboard, pressed-wood, or similarly constructed furniture, including damage from disassembly or reassembly.

These items are excluded from the released valuation in Section 7 and cannot be covered by additional purchased valuation.

Valuation and Limitation of Liability

Unless Customer purchases additional valuation coverage in writing before the move, Company's liability for loss or damage to any item is limited to $0.60 per pound for that specific article. Regardless of how many items are affected, Company's total liability for any single move is capped at $1,000 for labor-only moves, or $2,000 for moves that include a truck or are long-distance. This released valuation does not cover, and Company is not liable for:

Particleboard, MDF, or pressed-wood furniture (Section 6)

Items Customer packed that Company's crew did not inspect before the move

Cash, jewelry, precious metals, important documents, and other valuables not disclosed to Company in advance

The internal mechanical or electronic function of electronics or appliances, as opposed to physical damage the crew caused to their exterior

Items with pre-existing damage, wear, or structural weakness

Items over 600 pounds unless specifically arranged in advance

Damage from moving an item in a manner Customer specifically requested against the crew's advice

Damage Claims

Any damage should be noted on the job record before the crew leaves the final address, and Customer should photograph the item at that time. Claims reported later will still be reviewed but may be harder to verify.

Post-Move Follow-Up

After the job is marked complete, Customer will receive a short online form to rate the move and crew and share any feedback. Submitting this form is not required to release payment for the completed job. Any damage should be reported as described in Section 8.

Who Performs the Move

Depending on availability and location, the job may be performed by Company's own crew, an independently contracted helper who has completed Company's application and background review, or a partner moving company Company works with. Every crew assigned through this platform meets Company's standard requirements for insurance and background review before being offered work.

Location Tracking and Job Photo

From the time a crew is dispatched to Customer's job until that job is marked complete, Company tracks the crew's location in real time so Customer can see their crew's live position and estimated arrival on the platform, and so Company can confirm arrival and completion. This tracking is active only for the duration of Customer's own assigned job and is not active at any other time. The crew will also provide at least one photo of the completed job. Customer consents to this limited, job-specific tracking and verification.

Direct Contact With Your Crew

Once a crew is assigned, Customer and crew may contact each other through a masked phone number and in-platform messaging provided by Company, so that neither party's personal phone number is shared with the other. This contact channel is active only from crew assignment through a limited period after job completion.

Calls placed through this system begin with a recorded notice that the call may be transcribed for quality, safety, and dispute-resolution purposes. Proceeding with the call after that notice constitutes Customer's consent to transcription, consistent with Florida's requirement that all parties to a call consent to its recording (Fla. Stat. § 934.03).

Company retains a text transcript of the call, not an audio recording, for a limited period to support service quality review and to resolve any dispute between Customer and crew.

No Off-Platform Work or Side Payments

Any additional work, extra time, or services beyond what is booked and paid through Company must be confirmed and billed through Company, as described in Section 2. Customer agrees not to arrange or pay any crew member directly, in cash or otherwise, for additional work, extra time, or side jobs outside of this Agreement.

Company's liability, released valuation (Section 7), and dispute-resolution protections under this Agreement apply only to work booked and paid through Company. They do not apply to any work arranged privately between Customer and a crew member outside the platform, and Company is not liable for any injury, loss, or damage arising from that off-platform work.

Company prohibits its crews from accepting off-platform payment for additional work. A helper who solicits or accepts such payment is subject to suspension or removal from the platform.

Governing Law and Disputes

This Agreement is governed by the laws of the State of Florida. Any dispute will be resolved in the state or federal courts located in Flagler County, Florida, unless both parties agree in writing to another method.

Electronic Signature

By checking the agreement box and typing your name during booking, Customer agrees this constitutes an electronic signature with the same legal effect as a handwritten signature, and confirms Customer has read and agrees to this Agreement.

Customer name (typed signature): _______________________________

Date: _______________________

Booking reference: _______________________

Questions: +1 (833) 703-2348