Labor Only means our crew provides the muscle — loading, unloading, or rearranging — using your truck or container. Labor + Truck adds our truck, with a $50/hour truck surcharge.
Choose Labor Only if you already have a rental truck, a moving container, or you only need furniture moved inside your home. Choose Labor + Truck for a normal move from one address to another when you do not want to drive.
Enter your pickup address when you book. If we have crews available for your address and date, you will see prices and be able to book right away.
If your address is not covered yet, call or text +1 (833) 703-2348 — we are adding crews in new areas regularly and can often still help.
Every booking includes a professional moving crew, basic furniture protection, and dollies and tools. Heavy items over standard weight carry a $75 fee each, up to 600 lbs.
We do not move pianos, and we do not pack boxes for you, move hazardous materials such as fuel, paint, propane, or chemicals, or transport pets, plants, or perishable food. Keep cash, jewelry, medication, and important documents with you.
You choose your crew size and estimated hours, and we show one final total before you pay — no surprise line items. Crews bill at $60 per mover per hour.
Your total covers the hours you booked, the truck if you chose it, driving miles when there is a destination, and any heavy items you flagged. Nothing else is added unless you approve it.
Labor Only bookings take a 10% deposit at booking; Labor + Truck takes 20%. The remaining balance is charged to the same card on the morning of your move.
If your job runs longer than your estimated hours, extra time is confirmed with you on site and billed separately after the move.
Minimum booking time depends on crew size: 2–3 movers have a 2-hour minimum, 4–5 movers a 3-hour minimum, and 6 movers a 4-hour minimum.
As a rough guide: a studio or one-bedroom apartment usually takes two movers 2–3 hours, a two-bedroom 3–4 hours, a three-bedroom house 5–6 hours with three movers, and a four-bedroom house a full day with four or more. Stairs, long walks to the truck, and heavy items add time.
If you are unsure, book the lower number of hours. Adding time on the day costs the same hourly rate.
All dresser, desk, and cabinet drawers must be empty before the crew arrives. Loaded drawers make furniture far heavier than it was built to be carried at, which is how frames crack, drawer bottoms fall out, and people get hurt on stairs.
Pack the contents into boxes or bags and label them for the same room. If drawers are still full when we arrive, the crew will wait while you empty them, and that time is billable.
Keep boxes under about 50 pounds. Heavy things like books belong in small boxes; light and bulky things like bedding belong in large ones.
Tape the bottom and top seams, fill empty space so nothing shifts, and write the destination room on the top and one side of every box.
Wrap plates in paper and stand them on edge rather than stacking them flat. Mark fragile boxes clearly and tell the crew which ones they are.
Set aside a bag you keep with you: medication, chargers, keys, documents, a change of clothes, and anything you will need the first night.
We do not move pianos or any single item over 600 lbs.
We also cannot move hazardous materials (fuel, propane tanks, paint, cleaning chemicals, ammunition, aerosols), perishable food, live plants, or pets. Cash, jewelry, medication, firearms, and important documents should travel with you.
You pick an arrival window when you book. Your crew will mark themselves on the way, and you'll get a text with their ETA.
If the crew is running ahead or behind, you get an updated ETA before they arrive. If anything looks wrong, call or text +1 (833) 703-2348.
The crew checks in, you confirm they arrived using your arrival code, and they walk the home with you first — what goes, what stays, what needs extra care, and where to park.
Then they protect floors and doorways, disassemble the beds and tables that need it, and load in order of size. At the end they place items in the rooms you point out, reassemble what they took apart, and walk the home with you again before you give the completion code.
Your billable clock starts once the full crew has arrived and you confirm arrival in your account — not when the first mover pulls up.
You'll get a heads-up when 30 minutes remain on your booked time, and you can add more time right from your account mid-job.
You pay the deposit when you book. The balance is charged to the same card on the morning of your move. Any extra time is confirmed with you and billed after the job.
Tips are always optional and never expected. Our crews are paid for their time either way.
If you would like to tip, you can add one when you rate your move — 10%, 15%, 20%, or any amount you choose, charged to the same card and split evenly between the crew. Cash is welcome too.
A final receipt is emailed to you once the job is complete, showing actual hours billed and the total charged. You can also download receipts any time from your account.
If something was damaged, tell us within 7 days of your move. Call or text +1 (833) 703-2348, or open your move in your account and send us a message.
Send clear photos of the damage and of the item as a whole, and keep the item and its packaging until the claim is settled. The sooner you report it, the easier it is to sort out.
We confirm your claim within one business day and review it with the crew and the photos from your job. Most claims are decided within 7 business days.
Depending on the item, resolution can be a repair, a replacement, or a credit or refund. We tell you the outcome in writing and, if you disagree, a manager will review it again with you.
Basic coverage is included with every move at $0.60 per pound per item, which is the standard released-value protection for moving labor.
That is weight-based, not value-based: a 10-pound item is covered up to $6 regardless of what it cost. For high-value belongings, check whether your renters or homeowners policy covers items in transit, or ask us about arranging additional coverage before your move.
Not covered: items you packed yourself where the box is undamaged, pre-existing damage, particle-board furniture that comes apart when moved, and anything on the list we do not move.
After booking you'll set a password. Sign in any time from the Log in link to see your move details, edit your inventory, message us, view receipts, and track loyalty points.
Open your account and use Reschedule or Cancel — it's the same as calling. Cancellations are free more than 72 hours before your move; inside that window the deposit is kept plus a $100 fee. Reschedules are free more than 24 hours out.
All self-service changes lock 24 hours before your move — after that, contact us directly.
Still stuck? Text or call +1 (833) 703-2348, any time.